1. Acceptance of Terms

By accessing, purchasing, onboarding to, configuring, administering, or using any Found Practice service, website, hosted page, dashboard, account, report, or integration, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Services.

2. Services Description

Found Practice provides websites, landing pages, clinic visibility tools, service-listing systems, analytics, lead capture, reporting, content support, and related technology, marketing, and software services (collectively, the “Services”).

• The Services may include public-facing service pages, inquiry flows, contact forms, SEO-related features, analytics, campaign tracking, hosted content, and workflow tools.
• Service listings, requests, or contact forms are informational or lead-generation tools unless we expressly state otherwise in writing.
• We may add, remove, modify, suspend, or redesign features at any time, with or without notice.

3. Accounts and Access

• You must provide accurate account, clinic, and billing information and keep it updated.
• You are responsible for all activity occurring under your account, logins, users, devices, and access credentials.
• You must immediately notify us of any suspected unauthorized access or account misuse.
• We may refuse, restrict, suspend, or revoke access at any time in our discretion.

4. Clinic Responsibility and Compliance

Clinics, owners, operators, providers, and users remain solely responsible for their own business operations, legal compliance, professional obligations, content, claims, disclosures, customer interactions, and patient communications.

• You are responsible for complying with healthcare, privacy, professional, advertising, licensing, consumer-protection, and industry-specific laws applicable to your clinic or organization.
• You are responsible for the legality, truthfulness, substantiation, and appropriateness of all statements, offers, promotions, service descriptions, medical or health-related claims, pricing, disclaimers, and disclosures appearing on or through the Services.
• You are responsible for obtaining all permissions, consents, and rights needed for content, communications, leads, and tracking technologies you use through the Services.

5. Content Accuracy and Approval

You are solely responsible for reviewing and approving all content made available through the Services, whether created by you, generated with your input, adapted from your materials, or prepared by us at your request.

• This includes service descriptions, provider bios, offers, pricing, disclaimers, before/after content, calls to action, forms, policies, SEO content, and campaign materials.
• Any assistance from Found Practice with setup, writing, formatting, design, uploads, optimization, or publishing does not transfer responsibility for accuracy, legality, or compliance.
• You must promptly review live pages and request corrections if information changes, becomes inaccurate, or may create legal or reputational risk.

6. Service Listings and Informational Use

Service listings, treatment pages, informational pages, and inquiry flows are provided for informational, marketing, and lead-generation purposes only unless we explicitly agree otherwise in writing.

• A listed service, consultation option, inquiry form, or request flow does not create a patient relationship, guarantee eligibility, confirm availability, or constitute medical advice.
• You remain responsible for screening, follow-up, scheduling, pricing confirmation, clinical suitability, and all provider-patient interactions.
• You must not present the Services in a way that implies emergency care, immediate treatment availability, guaranteed outcomes, or regulated approvals that do not exist.

7. Analytics, Tracking, and Measurement

Found Practice may collect, analyze, monitor, and use platform, website, campaign, traffic, visitor, clinic, and account data to operate the Services, measure progress, improve performance, benchmark results, support internal business intelligence, and improve our products and services.

• We may deploy or use cookies, pixels, tags, logs, attribution tools, analytics tools, and similar technologies across our own properties and hosted clinic properties.
• We may create and use aggregated, de-identified, anonymized, pseudonymized, or derived datasets, models, trends, and insights for operational, commercial, research, product, and benchmarking purposes.
• To the fullest extent permitted by law, we may retain and continue using de-identified, aggregated, derived, and model-based outputs even after account termination.

8. Privacy, Healthcare Data, and HIPAA

Found Practice is a technology and marketing platform provider, not a healthcare provider. Clinics remain solely responsible for determining whether and how they use the Services in connection with protected health information, consumer health data, patient communications, or regulated records.

• Unless expressly agreed in a separate written agreement, the Services are not represented as a clinic’s legal Notice of Privacy Practices, medical-record platform, or guaranteed HIPAA solution for every workflow.
• If you use the Services to collect, store, route, or process regulated health-related information, you do so at your own direction and subject to your own compliance obligations.
• Any separate written data-processing, HIPAA, or business associate terms control only to the extent expressly stated.

9. Fees, Billing, and Payment

• You agree to pay all fees, subscriptions, setup charges, service fees, usage charges, project fees, and other amounts due under your plan or agreement.
• Fees may be recurring, one-time, variable, usage-based, or custom.
• Unless required by law or expressly stated by us in writing, all fees are non-refundable once charged or earned.
• We may suspend Services, restrict access, remove features, or terminate accounts for non-payment or billing risk.
• You authorize us to charge the payment method on file for amounts due, including outstanding balances, failed payment recoveries, overages, and authorized add-on charges.

10. Acceptable Use Restrictions

• You may not use the Services for unlawful, deceptive, infringing, harmful, fraudulent, abusive, or misleading purposes.
• You may not submit, publish, or promote false medical claims, unsupported efficacy claims, fake reviews, fabricated testimonials, or other deceptive marketing content.
• You may not interfere with, reverse engineer, scrape, overload, exploit, or misuse the Services or related infrastructure except as permitted by law and our written authorization.
• You may not use the Services to violate privacy, communications, healthcare, advertising, or consent laws.

11. Intellectual Property

We retain all rights, title, and interest in and to the Services, software, code, systems, workflows, templates, analytics methods, models, derivative tools, internal know-how, and all related intellectual property.

• You retain rights in your pre-existing trademarks, logos, and original content you lawfully provide, subject to the rights you grant us to host, display, process, adapt, reproduce, analyze, and use that material to provide and improve the Services.
• You grant us a broad, non-exclusive, worldwide license to use submitted content, clinic data, and related materials as needed to provide, improve, secure, support, market, and analyze the Services.
• We may retain and use generalized know-how, workflows, de-identified insights, and derivative learnings developed in connection with our work.

12. No Guarantee of Results

Found Practice does not guarantee rankings, traffic, lead volume, conversions, revenue, patient volume, search visibility, regulatory outcomes, advertising performance, or business results.

• Search performance, ad performance, conversion rates, and clinic growth depend on many factors outside our control.
• Any projections, examples, comparisons, or strategy recommendations are illustrative only and not guarantees.

13. Third-Party Platforms and Integrations

The Services may rely on or integrate with third-party platforms, including hosting providers, analytics providers, search platforms, email systems, advertising tools, payment processors, form providers, and other vendors.

• Third-party platforms may change terms, pricing, availability, or technical behavior at any time.
• We are not responsible for third-party outages, policy changes, data handling, suspensions, limitations, or errors.

14. Suspension and Termination

• We may suspend, restrict, modify, disable, or terminate access to the Services at any time, with or without notice, for any reason or no reason, in our discretion.
• Reasons may include non-payment, legal risk, platform misuse, reputational risk, deceptive content, unsupported claims, security concerns, vendor issues, or operational concerns.
• Upon termination, all outstanding balances become immediately due.

15. Disclaimers

We do not provide medical advice, legal advice, compliance advice, or guaranteed regulatory guidance unless expressly agreed in writing. You are responsible for obtaining your own legal, compliance, and professional advice.

16. Limitation of Liability

To the fullest extent permitted by law, Found Practice and its owners, affiliates, contractors, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages, or for loss of data, business interruption, reputational harm, patient loss, advertising loss, enforcement actions, or regulatory claims arising out of or related to the Services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or related to the Services will not exceed the total amount actually paid by you to Found Practice for the specific Services at issue during the three-month period preceding the event giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless Found Practice and its affiliates, owners, contractors, employees, licensors, and service providers from and against any claims, liabilities, damages, losses, judgments, settlements, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your clinic, account, content, marketing, website, service listings, forms, claims, offers, or business operations;
• your violation of these Terms or applicable law;
• your use of the Services with regulated data, healthcare information, or patient information;
• your misleading, unlawful, unsupported, or non-compliant statements or activities.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association on an individual basis only, and not as a class action.

19. Miscellaneous

• These Terms, together with any applicable policies and written addenda, form the entire agreement between you and Found Practice regarding the Services.
• If any provision is held unenforceable, the remaining provisions remain in full force and effect.
• Our failure to enforce any provision is not a waiver.
• You may not assign your rights or obligations without our written consent. We may assign our rights and obligations at any time.

20. Contact

Questions about these Terms may be sent through our contact page.